Uber rolls out ChatGPT Work to its 30,000 global employees

What happened

• Uber announced on October 22, 2026, that it is rolling out ChatGPT Work to its entire global workforce of approximately 30,000 people [1, 2].
• The deployment expands from an earlier pilot program that involved 1,000 employees [1, 2].
• ChatGPT Work is an enterprise-focused AI agent platform designed for complex, multi-step tasks and knowledge work [2].
• The platform will use GPT-6.1 Sol as its default model to balance performance and cost efficiency [2].
• Uber’s developers will continue to use Codex to assist with coding workflows and software development [2].
• Uber has not disclosed the total cost of this rollout [1].

On October 22, 2026, Uber and OpenAI announced an expansion of their partnership through the company-wide deployment of ChatGPT Work [1]. This agentic platform is designed to connect with daily professional tools including Gmail, Google Drive, Google Calendar, and Slack [2]. These integrations allow employees to perform tasks such as researching information, preparing meeting briefs, creating presentations, and analyzing data [2].

Sumanth Sukumar, Uber’s VP of engineering, stated that during the initial pilot, 80% of early adopters were non-engineers [1]. These workers used the tool for tasks like identifying trends in operational data, localizing training materials for different languages and markets, and building interactive dashboards [1]. Uber plans to track how employees use the technology and the workflows they develop to guide future AI deployment [1].

OpenAI President and co-founder Greg Brockman said the rollout allows teams to tap into a portfolio of frontier models and agents to handle more complex work [2]. Uber CTO Praveen Neppalli Naga noted that the company aims to give everyone tools to innovate and solve problems as AI transforms work [2]. The rollout includes support through Uber’s internal AI skills library, approved integrations, and dedicated training [2].

Who is affected

• The entire global workforce of Uber, totaling about 30,000 employees [1, 2].
• Specific departments mentioned as users include finance, operations, product, and marketing [1, 2].
• Software engineering teams and developers, who will use Codex for coding tasks [2].
• The 30 AI engineers who previously participated in “AI pods” to automate job parts [1].